Returns & Exchanges
Return Policy
Hogan offers 30 Days Free Returns on eligible items. Please review the return requirements below and contact customer service before sending any return so we can provide the correct return instructions and return details.
30 Days Free Returns
You may request a return within 30 days of receiving your order. Eligible returns are free when approved through our customer service process.
30 Days Free ReturnsContact Us First
Customers must contact our customer service team before sending any return. Please do not ship items back without instructions.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To qualify for a return, your item must meet the eligibility requirements below. Hogan reserves the right to review returned items before approving a refund or exchange.
- The return request must be made within 30 days of delivery.
- The item must be unworn, unused, clean, and in its original condition.
- Original packaging, tags, labels, accessories, dust bags, and product materials should be included when applicable.
- Shoes must be tried on indoors and returned without wear marks, stains, odors, or damage.
- The item must match the order record and the return request approved by customer service.
Item Condition
Returned items must be in resellable condition. Items that are worn, used, washed, altered, damaged after delivery, or missing required packaging may not be accepted.
Non-Returnable Items
Items marked as final sale or non-returnable at the time of purchase are not eligible for return unless they arrive damaged or you receive the wrong item.
Return Shipping Cost
Hogan offers 30 Days Free Returns for eligible approved returns. Customer service will provide the correct return instructions after reviewing your request.
Final Sale Rules
If an item is clearly marked final sale, clearance final sale, or non-returnable before checkout, it cannot be returned or exchanged unless required due to a damaged or wrong item issue.
How To Start A Return
To start a return, email customer service before sending back your item. We will review your request and provide the correct return instructions and return details.
- Email [email protected] with your return request.
- Include your order number, full name, email address used at checkout, and the item you want to return.
- Tell us the reason for your return and include photos if the item is damaged, incorrect, or defective.
- Wait for our customer service team to confirm eligibility and provide return instructions.
- Package the approved item securely with all original packaging and included materials.
- Send the return only after receiving the correct return instructions and return details from customer service.
Refund Process
Once your return is received and inspected, we will review the item condition and confirm whether the return is approved.
Approved refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Original order information, payment method, and item condition may be used to complete the refund review.
Exchanges
If you need a different size, color, or style, please contact customer service at [email protected] before sending anything back.
Exchanges depend on item eligibility and product availability. If an exchange is not available, customer service may help you review return options for the eligible item.
Damaged Or Wrong Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at [email protected].
Include your order number, a clear description of the issue, and photos of the item, packaging, label, or any visible damage. Our customer service team will review the information and provide the next steps.
Contact Information
For all return, refund, exchange, damaged item, or wrong item questions, please contact Hogan customer service first.
Email: [email protected]
Important Return Reminder
Do not send returns to any address without contacting customer service first. Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
